Salon Supply Co – Privacy Policy

Last Updated: 28 November 2025

At Salon Supply Co (“we”, “our”, “us”), we are committed to safeguarding your privacy and ensuring that your personal information is protected. This Privacy Policy explains how we collect, use, and share your information when you visit, interact with, or make a purchase from www.salonsupplyco.co.za (including dev or staging versions of the site).

By using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

a. Personal Information

When you make a purchase, create an account, or contact us, we may collect:

Contact Information: Name, email address, phone number, billing and delivery address.
Payment Information: Payment card details or other payment method information (processed securely through third-party gateways; we do not store card numbers).
Account Details: Username, password, and order history.
Communication Data: Messages, support requests, or enquiry submissions.

b. Automatically Collected Information

When you browse our website, certain information is automatically collected:

Device Information: IP address, browser type, operating system.
Usage Data: Pages visited, time spent, links clicked, products viewed, and referral sources.
Cookies & Tracking Technologies: Used for analytics, performance, login functionality, and advertising.

c. Information from Comments (WordPress Functionality)

When visitors leave comments, we collect:

Comment form data (name, email, comment content)
IP address and browser user agent (for spam detection)
An anonymized hash of your email may be sent to Gravatar to check for an associated profile picture.

The Gravatar Privacy Policy is available at: automattic.com/privacy.

d. Media Uploads

If you upload images to the website, you should avoid uploading images containing embedded location data (EXIF GPS), as visitors may download and extract this information.

2. How We Use Your Information

We use collected information for the following purposes:

Order Processing

Confirming, processing, and delivering your purchases.
Providing invoices, order updates, and delivery notifications.

Customer Support & Communication

Responding to enquiries.
Sending service-related notifications, including order updates or important account messages.
Sending marketing messages (only with your consent; you may opt out anytime).

Personalization & Website Improvement

Recommending products based on browsing or purchase history.
Improving website performance and user experience.
Conducting analytics and measuring traffic trends.

Security & Fraud Prevention

Detecting and preventing fraudulent transactions.
Protecting our website and systems from misuse.

3. How We Share Your Information

We do not sell your personal information.

However, we may share your data with trusted third parties:

a. Service Providers

Payment processors
Delivery & courier services
Email marketing tools
Analytics providers (e.g., Google Analytics)
Spam detection services (e.g., Akismet)

These providers only receive the information needed to perform their services.

b. Legal & Compliance

We may share information to comply with:

Legal obligations
Government or law enforcement requests
Fraud investigations
Protection of our rights and the rights of our customers

c. Business Transfers

If we undergo a merger, acquisition, or asset sale, customer information may be transferred as part of the business.

4. Your Rights

You have the following rights regarding your personal data:

Access

Request a copy of the personal information we hold about you.

Correction

Update or correct inaccurate information in your account.

Deletion

Request deletion of your personal data, subject to legal retention requirements.

Data Portability

Request an export of the personal data we hold about you.

Marketing Preferences

Opt-out of marketing communications at any time by clicking “unsubscribe” or contacting us.

To exercise any of these rights, contact us at:

privacy@salonsupplyco.co.za | info@salonsupplyco.co.za

5. Data Retention

We retain personal information only as long as necessary for:

Fulfilling orders
Meeting legal or accounting obligations
Customer support
Maintaining accurate business records

Specific retention:

Comments: Indefinitely (to recognize and approve follow-up comments).
User Accounts: Stored as long as the account remains active.
Transaction Records: Stored for the legally required period.

6. Cookies Policy

Our website uses cookies for essential functionality, analytics, and personalization.

Types of Cookies

Essential Cookies: Required for login, checkout, and security.
Analytics Cookies: Help us understand how visitors use the site.
Preference Cookies: Save your settings.
Marketing Cookies: Used for targeted advertising (only with consent).

Cookie Behavior

Login cookies last 2 days (or 2 weeks if “Remember Me” is selected).
Screen preference cookies last 1 year.
Temporary cookies on the login page test browser compatibility and are deleted on closing the browser.

Managing Cookies

You may disable cookies in your browser settings; however, some website features may not function properly.

7. Embedded Content From Other Websites

Articles or product pages may include embedded content such as videos, images, or articles.
Embedded content behaves as if you visited the external website directly.

These sites may:

Collect data
Use cookies
Track your interaction
Monitor usage when logged into their platform

We are not responsible for the privacy practices of third-party websites.

8. Children’s Privacy

Our website is not intended for individuals under 18 years of age.
We do not knowingly collect personal information from children.

9. Data Security

We implement technical and organizational security measures, including:

SSL encryption
Secure payment gateways
Monitoring for suspicious activity
Access controls for sensitive information

While we strive for maximum protection, no internet transmission or storage method is 100% secure.

10. Where Your Data Is Sent

Visitor comments and form submissions may be checked through automated spam detection services and security tools.

11. Changes to This Policy

We may update this Privacy Policy from time to time.
The latest version will always be available on this page with an updated “Last Updated” date.
We encourage you to review the policy periodically.

12. Contact Us

If you have questions or requests regarding this Privacy Policy, contact us at: