Last Updated: 28 November 2025
At Salon Supply Co, customer satisfaction is important to us. This policy complies with the Consumer Protection Act (CPA) and POPIA.
1. Return Period
You may request a return within:
- 30 days for change-of-mind returns
- 6 months for defective products under CPA
After 30 days, change-of-mind returns are not accepted.
2. Eligibility for Returns
To qualify:
- The item must be unused.
- It must be in original packaging.
- All accessories and manuals must be included.
- Proof of purchase must be provided.
Non-returnable items:
- Personal care items (e.g., clippers, razors, salon tools touched by skin)
- Consumables
- Hazardous materials
- Flammable liquids
- Gift cards
- Downloadable digital items
- Hygiene or intimate products
- Custom-ordered or specially sourced items
- Final sale or clearance items
This protects customers from receiving returned or used hygienic products.
3. Returns for Defective or Faulty Products
Under the Consumer Protection Act, you may return defective items within 6 months for:
- Repair
- Replacement
- Refund
A product is not defective if damage results from:
- misuse
- negligence
- unauthorised repair
- normal wear and tear
Salon equipment often has manufacturer warranties; these will be honoured.
4. Refund Process
Once we receive and inspect your returned item, we will notify you of approval or rejection.
If approved:
- Refund is processed to original payment method.
- Please allow 5–10 business days for processing.
5. Late or Missing Refunds
If your refund does not appear:
- Check your bank account
- Contact your card provider
- Contact your bank
- If still unresolved, email us at info@salonsupplyco.co.za | salonsupplycoza@gmail.com
6. Exchanges
We only replace items that are defective, damaged on arrival, or incorrect.
To request an exchange:
Email: info@salonsupplyco.co.za | salonsupplycoza@gmail.com
📍 Ship item to: 6 Saxon Avenue, Durban, KwaZulu-Natal, 4091
7. Gifts
- If the item was marked as a gift, a gift credit may be issued.
- If not marked as a gift, the refund goes to the original purchaser.
8. Return Shipping
- Customer pays return shipping for change-of-mind returns.
- If the return is due to error from us or a defective item, we cover shipping costs.
We recommend using trackable shipping.
9. POPIA Compliance
All information provided during the return process is protected under POPIA and used only for processing your return or refund.