Last Updated: 28 November 2025
We ship within South Africa using trusted courier partners.
1. Delivery Timeframes
Estimated delivery times:
- Main cities: 2–7 business days
- Outlying areas: 3–10 business days
- Remote/rural: 5–12 business days
Once shipped, we provide tracking details via email.
2. Shipping Rates
Shipping costs are calculated at checkout based on:
- Delivery address
- Order weight/size
- Courier rates
Occasional promotions may offer free or discounted shipping.
3. Order Processing Time
Orders are processed:
- Monday–Friday (excluding public holidays)
- Usually within 24–48 hours
Delays may occur during high-volume periods.
4. Delivery Address Requirements
Please ensure:
- A valid delivery address
- Correct contact number
- Safe location for courier drop-off
We are not responsible for failed deliveries due to incorrect address details.
5. Courier Delays
We are not liable for delays due to:
- Couriers
- Weather
- Road closures
- Strikes
- Customs or inspections
6. Damaged or Missing Parcels
If your parcel is:
- damaged
- tampered with
- missing items
Report it to us within 48 hours of delivery.
salonsupplycoza@gmail.com | info@salonsupplyco.co.za
Include photos and your order number.
7. Click & Collect
To collect your purchase:
📍 6 Saxon Avenue, Durban, KwaZulu-Natal, 4091
Bring your:
- ID
- Order confirmation email
8. POPIA Compliance
Any personal information collected for shipping is:
- used only to fulfil delivery
- shared only with authorised courier partners
- protected under POPIA